Help & Knowledge Base

Frequently Asked Questions

Clear guidance for quotes, claims, payments, coverage, and your Trident account.

Quotes & Pricing

Pricing, validity, and how to request a quote.

How long is a quote valid for?+

Most Trident quotes remain valid for 30 days from the date issued, subject to insurer terms and any change in risk details. Your advisor will confirm the exact validity period on your quote summary.

Can I get a discount for multiple policies?+

Bundling motor, property, and health coverage with Trident may qualify you for partner insurer discounts. Submit a quote request and mention your existing policies so we can compare bundled options.

Can I submit a quote request without signing in?+

Yes. Public visitors can submit forms. Signing in with Google helps you track requests from the dashboard.

How long does a quote assessment usually take?+

Timing depends on the insurance type and document completeness. A Trident advisor will confirm requirements and next steps after your request is received.

Claims Process

Filing, documents, and claim timelines.

What documents do I need to file a claim?+

Typically you will need your policy number, incident summary, photos, police or barangay report (if applicable), repair estimates, and valid ID. Trident will confirm any additional insurer-specific requirements.

How long does the average claim take?+

Simple motor claims may resolve in a few weeks when documents are complete. Complex or high-value claims can take longer depending on assessment and insurer review. Trident keeps you updated at each stage.

What happens after I file a claim?+

Trident reviews the submitted details and helps coordinate next steps, documents, and insurer requirements.

Payments

Premiums, installments, and settlement.

What payment methods do you accept?+

Premium payments are typically settled via bank transfer, cheque, or insurer-approved payment channels. Your Trident advisor will confirm accepted methods for your selected policy.

Can I pay in installments?+

Installment options depend on the insurer and product type. Ask your advisor during quote review — we will outline available payment schedules before you bind coverage.

Coverage & Limits

Limits, inclusions, and policy details.

What is covered under comprehensive car insurance?+

Comprehensive motor policies generally cover own damage, theft, fire, and third-party liability, subject to policy limits and exclusions. Trident will walk you through inclusions and deductibles for each insurer option.

Are acts of nature covered?+

Many property and motor policies offer optional acts-of-nature coverage (e.g. flood, typhoon). Coverage must be explicitly included in your policy — confirm details with your Trident advisor before purchase.

Account

Dashboard access and online support.

How do I access my dashboard?+

Sign in with Google on the login page to view quote requests, claims, renewals, and policy documents in one place. Google One Tap is enabled when authentication is configured.

Does Trident issue final insurance advice through the website?+

No. Website and AI responses are general guidance. A Trident advisor confirms final coverage, pricing, requirements, and timelines.

Can't find what you need?

Ask Trident AI for quick guidance or reach our advisors for personalized support on quotes, claims, and renewals.